Welcome to SGM Connect
Thank you for choosing SGM Connect! These terms are designed to be simple and fair for everyone. By using our platform, you agree to these terms. We're here to make your shopping experience smooth and enjoyable.
1. Account & Registration
Creating an account is easy and free. We just need some basic information to serve you better:
- You must be at least 18 years old or have parental consent
- Provide accurate contact details (we'll use these for order updates)
- Keep your password secure - don't share it with anyone
- You're responsible for all activities on your account
- If something seems wrong with your account, let us know immediately
We respect your privacy and won't spam you. You can update your preferences anytime.
2. Product Information & Pricing
We work hard to provide accurate product details and fair prices:
- Product images and descriptions are as accurate as possible
- Actual product colors may vary slightly due to screen settings
- Prices are clearly displayed and include all applicable taxes
- We reserve the right to correct pricing errors (we'll notify you if this happens)
- Special offers and discounts have specific validity periods
- Product availability is updated regularly, but popular items may sell out
If you receive a product that doesn't match the description, we're here to help make it right.
3. Orders & Payments
We've made ordering simple and secure:
- Review your cart before checkout to ensure everything is correct
- We accept multiple payment methods: Cash on Delivery, UPI, Cards, and Wallets
- All online payments are processed through secure, encrypted gateways
- You'll receive an order confirmation via SMS/email immediately
- We reserve the right to cancel orders in case of suspected fraud or unavailability
- If we need to cancel your order, you'll get a full refund within 5-7 business days
Your payment information is never stored on our servers.
4. Delivery & Shipping
We strive to deliver your orders as quickly as possible:
- Most orders are delivered within 3-7 business days
- You'll get tracking details to monitor your order's journey
- Delivery times may vary based on your location and product availability
- Please ensure someone is available to receive the package
- For undelivered packages, we'll attempt redelivery or you can arrange pickup
- Shipping charges (if any) are clearly shown before you complete your order
Check our Shipping Policy for detailed delivery information.
5. Returns, Refunds & Exchanges
Your satisfaction is important to us. We offer a hassle-free 7-day return policy:
- You can return most products within 7 days of delivery
- Products must be unused and in original packaging
- Some items (like opened hygiene products) can't be returned for safety reasons
- Refunds are processed within 5-7 business days after we receive the return
- Exchanges are subject to product availability
- Return shipping may be free or charged based on the reason for return
Read our Return Policy for complete details and specific product categories.
6. User Conduct
We want SGM Connect to be a safe and pleasant space for everyone:
- Use the platform for legitimate shopping purposes only
- Don't try to exploit offers or pricing errors unfairly
- Be respectful in reviews and communications
- Don't share false information or impersonate others
- Report any suspicious activity or technical issues to us
We reserve the right to suspend accounts that violate these guidelines, but we'll always try to resolve issues fairly first.
7. Reviews & User Content
We love hearing your feedback and experiences:
- Share honest reviews to help other shoppers make informed decisions
- Reviews should be based on your actual experience with the product
- Don't post offensive, misleading, or promotional content
- We may moderate reviews to maintain quality and authenticity
- By posting a review, you give us permission to display it on our platform
8. Intellectual Property
We respect creativity and ownership:
- All content on SGM Connect (logos, images, text) is our property or licensed to us
- You can't copy or use our content without permission
- Product brands and trademarks belong to their respective owners
- We sell authentic products from authorized sources
9. Limitation of Liability
We work hard to provide great service, but we want to be clear:
- We're not responsible for delays caused by courier services or natural disasters
- Product performance is covered by manufacturer warranties where applicable
- We're not liable for any indirect losses (like lost business opportunities)
- Our maximum liability is limited to the amount you paid for your order
That said, we'll always do our best to help resolve any issues you face.
10. Privacy & Data Protection
Your privacy matters to us:
- We collect only the information needed to process and deliver orders
- Your personal data is protected and never sold to third parties
- We use cookies to improve your browsing experience
- You can request to view, update, or delete your data anytime
Read our complete Privacy Policy to understand how we handle your information.
11. Changes to Terms
We may update these terms occasionally to improve our service or comply with regulations:
- We'll notify you of significant changes via email or website notification
- The "Last Updated" date at the top shows when changes were made
- Continued use of the platform means you accept the updated terms
- You can always review the current terms on this page
12. Dispute Resolution
We prefer friendly solutions:
- If you have a problem, please contact our support team first
- We'll do our best to resolve issues within 7 business days
- For legal matters, the courts of Balangir, Odisha have jurisdiction
- These terms are governed by Indian law
13. Customer Support
We're here to help you:
- Contact us via phone, email, or WhatsApp (details on Contact page)
- Support is available during business hours: Mon-Sat, 9:00 AM - 8:00 PM
- We aim to respond to all queries within 24 hours
- Check our FAQ section for quick answers to common questions
14. Termination
Account management:
- You can close your account anytime by contacting us
- We may suspend or terminate accounts that violate these terms
- Before termination, we'll try to contact you and resolve the issue
- Outstanding orders and obligations survive account termination