Privacy Policy

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password, and date of birth
• Profile Information: Profile picture, preferences, and saved settings
• Delivery Information: Shipping addresses, billing addresses, and delivery instructions
• Payment Information: Credit/debit card details, UPI IDs, wallet information (processed securely through payment gateways)
• Communication Data: Customer support inquiries, feedback, reviews, and ratings

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device Information: Device type, operating system, unique device identifiers, mobile network information
• Usage Information: Pages viewed, products browsed, search queries, time spent on pages
• Location Data: Approximate location based on IP address or precise location if you enable location services
• Cookies and Tracking: Cookies, web beacons, and similar technologies to enhance user experience

1.3 Information from Third Parties

• Social media platforms (if you link your account)
• Payment processors and financial institutions
• Analytics and advertising partners
• Delivery and logistics partners

2. How We Use Your Information

We use the collected information for various purposes:

2.1 Service Delivery

• Process and fulfill your orders
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and delivery notifications
• Process payments and prevent fraudulent transactions

2.2 Personalization

• Personalize your shopping experience
• Recommend products based on your preferences and browsing history
• Customize content, advertisements, and offers
• Remember your preferences and settings

2.3 Communication

• Send promotional emails, newsletters, and special offers (with your consent)
• Notify you about changes to our services, policies, or terms
• Respond to your inquiries and provide customer support
• Send important account-related information

2.4 Analytics and Improvement

• Analyze usage patterns and trends
• Improve our platform, services, and user experience
• Develop new features and functionalities
• Conduct research and testing

2.5 Security and Compliance

• Detect, prevent, and address fraud and security issues
• Comply with legal obligations and regulatory requirements
• Enforce our terms and conditions
• Protect the rights, property, and safety of SGM Connect and our users

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

3.1 Service Providers

• Payment processors and financial institutions
• Delivery and logistics partners
• Cloud hosting and storage providers
• Customer support and communication services
• Analytics and marketing service providers

3.2 Business Partners

• Sellers and merchants on our platform
• Advertising and promotional partners (with your consent)
• Joint marketing and co-branding partners

3.3 Legal Requirements

• When required by law, court order, or government regulation
• To protect the rights, property, and safety of SGM Connect and others
• To investigate fraud, security issues, or violations of our terms
• In connection with legal proceedings or investigations

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement robust security measures to protect your personal information:

• Encryption: We use SSL/TLS encryption for data transmission
• Secure Storage: Data is stored on secure servers with restricted access
• Access Controls: Only authorized personnel can access personal information
• Regular Audits: We conduct security audits and vulnerability assessments
• Payment Security: Payment information is processed through PCI-DSS compliant gateways
• Monitoring: Continuous monitoring for suspicious activities and security threats

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

5.1 Types of Cookies

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Collect information about how you use our platform
• Functional Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements and track campaign effectiveness

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Objection: Object to certain types of data processing
• Portability: Request transfer of your data to another service
• Opt-Out: Unsubscribe from marketing communications
• Consent Withdrawal: Withdraw consent for data processing (where applicable)

To exercise these rights, please contact us at privacy@sgmconnect.com

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.

Parents or guardians who believe their child has provided personal information should contact us immediately.

8. Third-Party Links

Our platform may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill orders
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain business records and analytics

When information is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information during such transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our platform with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on our platform

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: