Our Commitment to You
At SGM Connect, we want you to be completely happy with your purchase. If something isn't quite right, we're here to help make it better. Our return policy is designed to be simple, fair, and customer-friendly.
7-Day Easy Return Window
You have 7 days from delivery to decide if you want to keep your purchase:
- The 7-day period starts from the day you receive your order
- You can initiate a return request through your account or by contacting us
- We'll arrange a pickup from your location - no need to ship it yourself
- Returns are free for defective or wrong items shipped
- For change of mind returns, a small pickup fee may apply
Pro tip: Keep the original packaging until you're sure you want to keep the product - it makes returns much easier!
What Can Be Returned?
Most products can be returned, but there are some conditions:
✓ Returnable Products
- Mobile Phones & Electronics: Must be unused with all original accessories, manuals, and warranty cards
- Accessories: Unopened packaging with seals intact
- Fashion & Clothing: Unworn, with tags attached, in original packaging
- Home & Kitchen: Unused, in original condition with all parts
- Books & Media: Unopened, unmarked, in resalable condition
✗ Non-Returnable Products
- Personal care items (perfumes, cosmetics, hygiene products) if opened
- Customized or personalized products
- Software or digital products once activated/downloaded
- Products with tampered or missing serial numbers
- Perishable goods and consumables
- Items marked as "Non-Returnable" on the product page
Valid Reasons for Return
We accept returns for the following reasons:
🔧 Defective or Damaged Product
If your product arrived damaged or doesn't work properly, we'll replace it or provide a full refund immediately. Just share photos of the defect when initiating the return.
📦 Wrong Product Delivered
Received something different from what you ordered? Our mistake! We'll send the correct item right away and arrange a free pickup of the wrong product.
📏 Size/Fit Issues (Clothing & Accessories)
Wrong size? No problem! Exchange it for the right size (subject to availability) or get a refund. The product must be unworn with tags intact.
🎨 Product Not as Described
If the product significantly differs from the description or images on our website, you can return it. Minor color variations due to screen settings are normal.
💭 Changed Your Mind
We understand! You can return unopened, unused products within 7 days. A small pickup fee may apply, and the product must be in perfect resalable condition.
How to Initiate a Return - Step by Step
Returning a product is easy. Follow these simple steps:
1
Contact Us
Reach out via phone (+91 7205847205), email (director.sgmconnect@gmail.com), or WhatsApp within 7 days of delivery.
2
Provide Details
Share your order number, product details, and reason for return. For defects, please attach photos.
3
Get Approval
Our team will review your request (usually within 24 hours) and approve it if it meets our policy.
4
Schedule Pickup
We'll arrange a pickup from your address at a convenient time. Pack the product securely in its original packaging.
5
Quality Check
Once we receive the product, we'll inspect it to ensure it meets return conditions (typically takes 2-3 days).
6
Refund/Exchange
After approval, you'll receive a refund or replacement within 5-7 business days.
Refund Methods & Timeline
Once your return is approved, here's how you'll get your money back:
Refund Timeline
- Bank Transfer/Original Payment Method: 5-7 business days after approval
- Wallet Refund: Instant credit to your SGM Connect wallet (can be used for future purchases)
- UPI Refunds: 3-5 business days
- Cash on Delivery Orders: Bank transfer to your provided account (7-10 business days)
What Gets Refunded?
- Full product price for defective/wrong items
- Product price minus applicable deductions for change-of-mind returns
- Shipping charges (if you were wrongly charged or received a defective product)
- Any promotional discounts or coupons used will be restored to your account
Note: Deductions may apply for:
- Pickup charges (for non-defective returns)
- Depreciation if the product is not in original condition
- Missing accessories, manuals, or packaging components
Exchanges
Need a different size, color, or variant? We've got you covered!
- Exchanges are subject to product availability
- Follow the same return process and mention you want an exchange
- We'll ship the replacement item once we receive and verify the original product
- No additional shipping charges for exchanges (on defective/wrong items)
- If the new variant is more expensive, you pay the difference; if cheaper, we refund the difference
If the product you want is out of stock, you can choose a full refund or wait for restocking (we'll notify you).
Damaged or Defective Items
We take extra care in packaging, but sometimes things happen during transit:
- Inspect on Delivery: Check the package before accepting it. If it looks damaged, refuse delivery or note it with the delivery person
- Report Immediately: Contact us within 24 hours of delivery for damaged shipments
- Photo Evidence: Share clear photos of the damaged product and packaging
- Fast Resolution: We'll arrange a replacement or refund immediately - no questions asked
- Manufacturing Defects: Covered for up to 7 days from delivery (beyond that, manufacturer warranty applies)
Warranty & Manufacturer Support
For issues beyond the 7-day return window:
- Most electronics come with a manufacturer warranty (6 months to 2 years)
- Warranty claims are handled by the brand's authorized service centers
- We'll help you connect with the right service center and provide all necessary documents
- Warranty typically covers manufacturing defects, not physical or liquid damage
- Keep your invoice and warranty card safe - you'll need them for claims
Special Categories
📱 Mobile Phones & Tablets
- Must be returned with original box, all accessories, charger, earphones, manuals, and warranty card
- IMEI number must match the one on the invoice
- Device should not be activated or have any accounts logged in
- Screen protector and protective film should be intact
- No physical damage, scratches, or dents
👕 Fashion & Apparel
- Products must be unworn, unwashed, and with original tags
- No perfume, deodorant, or makeup stains
- Original packaging and brand tags must be intact
- Size exchanges are easy - subject to availability
🍳 Appliances & Kitchen Items
- Must be unused and in original packaging with all accessories
- Demonstration or testing is acceptable, but no actual usage
- Warranty cards and instruction manuals must be included
Cancellations
Changed your mind before the product is shipped? No problem!
- You can cancel orders anytime before shipment
- Full refund for cancelled orders (processed in 3-5 business days)
- Once shipped, you'll need to follow the return process
- To cancel, contact us immediately or use the cancel option in your account
Important Things to Remember
📦 Original Packaging
Always return products in their original packaging with all tags, labels, and accessories. This helps us process your return faster.
📸 Take Photos
Click pictures while unpacking, especially if you notice any defect. This helps speed up the return approval process.
⏰ Act Quickly
The 7-day window starts from delivery, not from when you open the package. Don't wait until the last day!
💬 Communicate
Keep us updated if you face any issues during the return process. We're here to help make it smooth.
Return Pickup & Shipping
We make returns convenient by arranging pickup from your location:
- Free pickup for defective, damaged, or wrongly delivered products
- Nominal pickup fee for change-of-mind returns (deducted from refund)
- Pickup scheduled at your convenience within 2-3 business days
- Pack the product securely to prevent damage during transit
- Hand over the package to our pickup partner and get a receipt
- Track your return status through your account or by contacting us
Fair Usage & Anti-Misuse
We trust our customers, but to maintain fairness for everyone:
- Excessive returns may be flagged for review (we understand occasional returns happen)
- Products should not be used as "rentals" (order-use-return repeatedly)
- We reserve the right to deny returns that violate this policy
- Fraudulent return attempts may lead to account suspension
We'll always communicate with you before taking any action and give you a chance to clarify.